Domain Apartments - San Jose, California

Sarah Kim

I’ve been at Domain apartments for a few years now, and the quality of service and attention has been consistent throughout. The leasing office staff are always helpful and receptive to feedback. And the maintenance staff have consistently provided quality service and a quick turn around time. Most recently, Ruben came by to fulfill my maintenance request and he went above and beyond to advise on the issue and fixed it in record time.

Priscilla Marquez

We had a tour here with Carlos Sandoval who was professional and provided great hospitality. He took the time to ask questions and hear our families needs. We toured this place 3 months before our move out date and Carlos kept in touch with us to find the right home. We finally signed our lease and we couldn’t be more excited. Thank you Carlos for your exceptional support through this process. You made a huge impact towards our decision to move to domain.

Aiswaryaa Ruppa Ekanathan

We had requested couple of maintenance requests during our stay at domain apartment. Can Ha is one of the amazing maintenance staffs that we have come across. He resolves our issues quickly on time. He knows what he is doing and is amazing at his job.

Farzana Abed

Horrible services. Currently water is flooding the bathroom and there is no emergency maintenance available. The main number for maintenance can only put in a service request, which anyone can do through the portal for non-emergent issues. Why is there is number then No help, said we have to manage it ourselves. I called the main office before 5pm, someone named Bryan answered and said they will send maintenance right away and no one came. So now we are left to our own devices to figure out how to stop the water from flooding the entire apartment. Since we moved to this place, we have noticed this trend of nonchalant attitudes in the staff and management and it doesn’t suffice to say I don’t recommend this place at all.

Kumar N

I've been living in this community for almost 3 years. While the location is excellent, being close to the freeway and shopping, my experience here has been marred by several issues that have not been adequately addressed.

The most significant problem is the unhelpful and non-empathetic staff. They seem to be able to do little beyond collecting rent. Whenever I raise concerns about community issues, such as the non-functioning garage door or the WiFi not working in the community area, there is no empathy shown. The garage doors are either not working or under repair for about 3 months every year, which is extremely inconvenient and creates unsafe conditions for tenants as unknown people frequently enter the community.

The gym is poorly managed, with old equipment that rarely gets repaired or replaced. This makes it difficult to maintain a consistent fitness routine.

Additionally, the staff never provide an ETA for fixing any issues. They always say that the matter is with higher management, but there's never any follow-up or response.

There's also no flexibility when it comes to changing leases or moving to a different unit within the community, which adds to the frustration.

On a positive note, the service technicians are reliable and do their job right. They fix things on time whenever they are called upon, which is a relief amidst the other challenges.

I hope the management takes these concerns seriously and works towards improving the living conditions and overall experience for the residents.

chitra korimilli

The maintenance team always does a great job. They go above and beyond to get everything fixed in time and also perform any additional requests while they’re at it. Can Ha on the maintenance team has always been amazing to work with.

Don Golinveaux Rocha

We moved in 5 months ago with high hopes, but our experience has been deeply disappointing. Despite the friendly staff, we’ve faced persistent issues:

9 service requests, including 3 AC and 3 washer breakdowns

Low-quality appliances shuffled between apartments when they have issues

Maintenance delays of sometimes over a week, leaving us in uncomfortable situations

A broken elevator for our first week, complicating our move-in

One of two parking garage gates inoperable since we arrived, a consistent issue for all residents

Shoddily constructed apartments with poor cleaning between tenants (I won’t go into unnecessary details, but it’s gross)

While we appreciate the staff’s kindness, it’s clear that quality isn’t the priority. We’ve been patient and understanding, but averaging nearly 2 major problems monthly is excessive. The constant issues and subpar appliances/construction make it impossible to feel at home here.

We’re not ones to complain without reason, but we can’t recommend living here. It’s a shame, as the community had potential. We hope management will address these systemic issues for the sake of future residents.

Lavanya Nemani

I forgot the maintenance guy name, I think it’s Chan, but I’m not sure. He is AMAZING. Anytime we have a maintenance issue, he’s always there to fix it and he knows his stuff. I’ll be always relieved whenever he comes to fix issues because I know it’ll be done for sure.

Anytime I see him in hallways and talk to him about any issues, he’ll make a note of it and he’ll make sure to stop by after we raise a request and come take a look at it.

Domain apts shouldn’t let him go because he’s a gem!!!